Business Benefits of CRM 

The benefits from implementing a CRM solution such as Microsoft Dynamics can be dramatic. Implementing Microsoft Dynamics CRM can deliver a ROI in as little as a few months. 
Typical benefits from implementing CRM 
Increases to revenue 
Shorter sales cycles - do more business with the same resources 
Increased levels of lead generation 
Improving sales response times to enquiries or web page visits 
Proactive account management - reducing the level of customer attrition 
Identification of cross and upselling opportunities 
Targeted customer communications 
 
Cost avoidance 
Automating key business processes 
Less time to prepare reports 
Outsourceing lead generation 
Less time searching for information 
 
Improved customer service levels 
Staff have a much more rounded view of a customer or prospect 
Faster response times to customer queries 
Customers get the information relevant to them 
Information can be available to all staff quickly and easily