Business Benefits of CRM
The benefits from implementing a CRM solution such as Microsoft Dynamics can be dramatic. Implementing Microsoft Dynamics CRM can deliver a ROI in as little as a few months.
Typical benefits from implementing CRM
Increases to revenue
Shorter sales cycles - do more business with the same resources
Increased levels of lead generation
Improving sales response times to enquiries or web page visits
Proactive account management - reducing the level of customer attrition
Identification of cross and upselling opportunities
Targeted customer communications
Cost avoidance
Automating key business processes
Less time to prepare reports
Outsourceing lead generation
Less time searching for information
Improved customer service levels
Staff have a much more rounded view of a customer or prospect
Faster response times to customer queries
Customers get the information relevant to them
Information can be available to all staff quickly and easily
