10 Jun Case Study: SolaaS ( IT & Telecoms Solution provider ) | Quote Manager CPQ for Microsoft Dynamics 365
CASE STUDY: SolaaS (IT & Telecoms Solution provider)
- UK
- Dynamics 365
- Quote Manager CPQ
Rene Wheeler, CEO of Solaas said:
The decision to automate our Quote-to-Cash process with Quote Manager CPQ within our Microsoft Dynamics has been transformative.
Company profile
SolaaS is an IT and Telecoms services company specialising in Cloud Telephony, Mobile Services IT solutions and Retail Security.
What were the challenges?
- We wanted to ensure from the outset that we had clear well structured business processes, we wanted to automate the back office as much as possible. Ideally we wanted to automate the whole Quote-To-Cash process including Purchasing and Stock control.
- Our commercial foundation is built on recurring revenue streams, and we needed a safe way to manage this as easily as possible.
- We were using the XERO accounting system and ideally wanted to keep that but integrate this into the end-to-end solution.
- Critical for us was data security, customers look to us for secure solutions, so our own systems also need to be highly secure. We were clear that we did not want data to be held outside of the Microsoft Dynamics platform.
The solution: Quote Manager CPQ
Rene Wheeler, CEO of Solaas said:
The integration of Quote Manager CPQ and the full range of Quote-to-Cash solutions into our CRM was a game changer.
CRM Dynamics understood exactly what we wanted, their project team quickly presented us with a full end-to-end solution. The delivery process was rapid, and the project came in within budget. The knowledge and responsiveness of the team ensured the project's success.
Benefits
- Quote Configuration: Quote Manager CPQ enables Solaas to tailor quotes to each client's specific needs, enhancing customer satisfaction and strengthening customer relationships.
- Professional Quote Presentation: Quotes generated with Quote Manager CPQ have a professional and consistent format, enhancing the Solaas brand image and credibility with customers.
- Improved Team Collaboration: The integration of the full suite of CPQ solutions into the CRM system ensures there is no double typing, data flows from Quotes to Orders and Invoices the into XERO. Nothing is missed & invoices are generated quicker than ever.
- Recurring Revenue: Order items move directly into the recurring billing table with no errors. Each month the billing is completed without costly errors, in a fraction of the time.
- Management Information: Real-Time reporting is provided by Dynamics and Power BI dashboards. This gives teams full visibility into quoting, recurring revenue forecasting, purchasing and invoicing.
- Security: Nothing leaves the Dynamics system, product data, pricing, quotes. Even the PDF’s for the Document Signature feature never leaves Dynamics.
- Sales Team Empowerment: Built-in product guides and configuration rules enable sales to create complex offers without the need for in-depth product knowledge. Quote Manager CPQ has significantly reduced the time required to train their sales teams on the intricate aspects of their products and services.
The Results
The decision to integrate Quote Manager CPQ within our Dynamics has been transformative.” , says Rene Wheeler.
Shortened Sales & Cycle
They have observed a significant acceleration in our sales cycle, as quotes are generated and approved more quickly, thereby speeding up their customers' decision-making process.
Bigger Deal Size
Quote Manager CPQ has allowed us to upsell and cross-sell more effectively by automatically recommending relevant options and extensions, thus increasing the average transaction value.
Process automation
The whole quote to cash process was manual, prone to errors and time-consuming. The Quote Manager CPQ – quote to cash solution reduced sales and back office effort.
Invoicing & Billing
Invoices are sent out more quickly and subsequently cash is collected
Recurring Revenue
Data flows into the recuring revenue seamlessly. This reduces errors, and the time it takes to complete the monthly billing cycle is around 3-4 hrs instead of 3-4 days.
Customer Satisfaction
Clients get clear professional quotes, our projects run more smoothly and we have reduced billing queries
Rene Wheeler, CEO of Solaas concluded:
Our primary goal was to streamline sales & back office processes. Quote creation is faster & more accurate. I can quote and invoice within a couple of minutes and I know there is nothing missing. Our monthly billing cycle has reduced from days to hours. We've witnessed significant improvements in efficiency, accuracy, and our ability to serve of clients better.
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