Dynamics 365 for Customer Service
Posted at 15:43
Monday November 25, 2019
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In
Embrace a new way of thinking about your customer relationships, with Dynamics 365 for Customer Service. We help you to define your customer service processes, help you build a knowledge framework and make this available across multiple customer service channels.
Commercial agreements are managed with Service Level Agreements, entitlement management and business intelligence.
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Automate customer service processes
Manage multiple customer processes, ensure that the correct tasks and being done and route enquiries to the right people.
Implement Service channels
Develop a multi channel customer service capability using one platform. Phone, website chat and mobile access.
Build a knowledge store for inside and external use
Critical to an efficient customer service is building a knowledge store that can used by service reps oras a self help store.
Measure performance using Service Level Agreements
Service level agreements and commercia; frameworks are maanged using the Dynamics 365 for Customer Service platform.
Our Add-Ons
It’s time to embrace a new way of thinking about the sales process and client relationships. With Dynamics 365 for Sales…
Quote Tool
Our Quoting solution makes quoting in so easy and quick. All the product data and quote information is completely held in the Microsoft Dynamics 365 platform.
Engagement Manager
Our solution focuses on driving high value activity to sales teams, the system tracks and records communication and tracks key metrics on the quality and quantity of work done
Qualification Manager
Our qualification matrix allows you to add a qualification framework for complex deals. Answers are scored and traffic lights guide sales to develop an action plan to reduce risk.
Stakeholder Analysis
The Challenger sale suggest that there are 6.8 internal stakeholder in a B2B sale. Our advanced stakeholder analysis tool you to map the stakeholders engagement in a sale and develop a sales action plan.
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