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Software Terms And Conditions

Software Terms And Conditions.pdf

 

 

 

CRM Dynamics Limited

Software Terms and Conditions

This licence agreement (Licence) is a legal agreement between you (Licensee or you) and CRM Dynamics Limited of Littlemead, Hollingdon, nr Soulbury, Bedfordshire, LU7 0DN (Licensor, us or we) for:

  • the CRMD Software detailed in the order between us (Software); and
  • printed materials and electronic documents (Documents).

We license use of the Software and Documents to you on the basis of this Licence. We do not sell the Software or Documents to you. We remain the owners of the Software and Documents at all times.

  1. Grant and scope of licence
    • In consideration of payment by you of the agreed licence fee and you agreeing to abide by the terms of this Licence, we grant to you a non-exclusive, non-transferable licence to use the Software and the Documents worldwide on the terms of this Licence.
    • You may:
      • Authorise up to the permitted number of users to use the Software for your internal business purposes only;
      • receive and use any free supplementary software code or update of the Software incorporating “patches” and corrections of errors as may be provided by us from time to time; and
      • use any Documents in support of the use permitted under this condition 2.
  1. Restrictions
    • Except as expressly set out in this Licence or as permitted by any local law, you undertake:
      • not to copy the Software or Documents except where such copying is incidental to normal use of the Software, or where it is necessary for the purpose of back-up or operational security;
      • not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the Software or Documents;
      • not to make alterations to, or modifications of, the whole or any part of the Software, nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs;
      • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Software nor attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Software with another software program, and provided that the information obtained by you during such activities:
        • is used only for the purpose of achieving inter-operability of the Software with another software program; and
        • is not unnecessarily disclosed or communicated without our prior written consent to any third party; and
        • is not used to create any software which is substantially similar to the Software;
      • to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
      • to supervise and control use of the Software and ensure that the Software is used by your employees and representatives in accordance with the terms of this Licence;
      • to include our copyright notice on all entire and partial copies you make of the Software on any medium;
      • not to provide or otherwise make available the Software in whole or in part (including but not limited to program listings, object and source program listings, object code and source code), in any form to any person other than your employees without prior written consent from us; and
      • to comply with all applicable technology control or export laws and regulations.
  1. Intellectual property rights
    • You acknowledge that all intellectual property rights in the Software and the Documents anywhere in the world belong to us, that rights in the Software are licensed (not sold) to you, and that you have no rights in, or to, the Software or the Documents other than the right to use them in accordance with the terms of this Licence.
    • You acknowledge that you have no right to have access to the Software in source code form.
  2. Limited warranty
    • We warrant that the Software will, when properly used and on an operating system for which it was designed, perform substantially in accordance with the functions described in the Documents for a period of 30 days from the date of your first access to the Software (Warranty Period).
    • If, within the Warranty Period, you notify us in writing of any defect or fault in the Software as a result of which it fails to perform substantially in accordance with the Documents, we will, at our sole option, either repair or replace the Software, provided that you make available all the information that may be necessary to help us to remedy the defect or fault, including sufficient information to enable us to recreate the defect or fault.
    • The warranty does not apply:
      • if the defect or fault in the Software results from you having altered or modified the Software; and
      • if the defect or fault in the Software results from you having used the Software in breach of the terms of this Licence.
  1. Limitation of liability
    • You acknowledge that the Software has not been developed to meet your individual requirements, including any particular cybersecurity requirements you might be subject to under law or otherwise, and that it is therefore your responsibility to ensure that the facilities and functions of the Software as described in the Documents meet your requirements.
    • We only supply the Software and Documents for internal use by your business, and you agree not to use the Software or Documents for any re-sale purposes.
    • We shall not in any circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Licence for:
      • loss of profits, sales, business, or revenue;
      • business interruption;
      • loss of anticipated savings;
      • wasted expenditure;
      • loss or corruption of data or information;
      • loss of business opportunity, goodwill or reputation;

where any of the losses set out in condition 5.3(a) to condition 5.3(f) are direct or indirect; or

  • any special, indirect or consequential loss, damage, charges or expenses.
  • Other than the losses set out in condition 3 (for which we are not liable), our maximum aggregate liability under or in connection with this Licence whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to the amount that you pay us in a period of twelve months for a licence to use the Software. This maximum cap does not apply to condition 5.5.
  • Nothing in this Licence shall limit or exclude our liability for:
    • death or personal injury resulting from our negligence;
    • fraud or fraudulent misrepresentation;
    • any other liability that cannot be excluded or limited by English law.
  • This Licence sets out the full extent of our obligations and liabilities in respect of the supply of the Software and Documents. Except as expressly stated in this Licence, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the Software and Documents which might otherwise be implied into, or incorporated in, this Licence whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.
  1. Termination
    • We may terminate this Licence immediately by written notice to you if you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
    • On termination for any reason:
      • all rights granted to you under this Licence shall cease;
      • you must immediately cease all activities authorised by this Licence; and
      • you must immediately and permanently delete or remove the Software from all computer equipment in your possession, and immediately destroy or return to us (at our option) all copies of the Software and Documents then in your possession, custody or control and, in the case of destruction, certify to us that you have done so.
  1. Communications between us
    • We may update the terms of this Licence at any time on notice to you in accordance with this condition 7. Your continued use of the Software and Documents following the deemed receipt and service of the notice under condition 3 shall constitute your acceptance to the terms of this Licence, as varied. If you do not wish to accept the terms of the Licence (as varied) you must immediately stop using and accessing the Software and Document on the deemed receipt and service of the notice.
    • If we have to contact you, we will do so by email or by pre-paid post to the address you provided in accordance with your order for the Software.
    • Note that any notice:
      • given by us to you will be deemed received and properly served 24 hours after it is first posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter; and
      • given by you to us will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter.
    • In proving the service of any notice, it will be sufficient to prove, in the case of posting on our website, that the website was generally accessible to the public for a period of 24 hours after the first posting of the notice; in the case of a letter, that such letter was properly addressed, stamped and placed in the post to the address of the recipient given for these purposes; and, in the case of an email, that such email was sent to the email address of the recipient given for these purposes.
  2. Events outside our control
    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Licence that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in condition 2.
    • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation failure of public or private telecommunications networks.
    • If an Event Outside Our Control takes place that affects the performance of our obligations under this Licence:
      • our obligations under this Licence will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control; and
      • we will use our reasonable endeavours to find a solution by which our obligations under this Licence may be performed despite the Event Outside Our Control.
  1. Other important terms
    • We may transfer our rights and obligations under this Licence to another organisation, but this will not affect your rights or our obligations under this Licence.
    • You may only transfer your rights or your obligations under this Licence to another person if we agree in writing.
    • This Licence and any document expressly referred to in it constitutes the entire agreement between us and supersedes and extinguishes all previous and contemporaneous agreements, promises, assurances and understandings between us, whether written or oral, relating to its subject matter.
    • You acknowledge that in entering into this Licence you do not rely on and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Licence or any document expressly referred to in it.
    • You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Licence or any document expressly referred to in it.
    • A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
    • A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
    • Each of the conditions of this Licence operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
    • This Licence, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both irrevocably agree to the exclusive jurisdiction of the courts of England and Wales provided that either of us may enforce any judgement of the courts of England and Wales in the courts of any jurisdiction.